to TPG Helpdesk, NikT wrote:Att: Anne Re: Username niktzen - traceroute to google
Hi Anne,
As discussed, please find below, a traceroute both from the command prompt, then from a web based traceroute service, in case this helps shed light on why I can only obtain access to web sites via the TPG proxy since 2 days ago.
My internet still runs at full speed, and all other ports aside from 80 behave perfectly, however, being forced to use the web proxy will certainly raise many issues for me, should this not be resolved.
It should be noted that although services/commands such as traceroute and DNS are working unproxied, the actual web traffic itself, eg. files etc., never come through - the browser just reports "waiting for
http://www.google.com", unless I request the page from the proxy. The TPG web page also works unproxied - but no others.
I was able to access the web unproxied up until a few days ago - I suspect something has changed on TPG's servers pertaining to my port 80 routing, since I am still able to do everything at full speed including online games.. but the only way I can get web is to turn the proxy on - this is the same on many machines (mac and pc) and two separate routers.
Traceroute from the command prompt (no proxies):
Tracing route to
http://www.l.google.com [209.85.173.147] over a maximum of 30 hops:
1 2 ms 1 ms 1 ms
http://www.routerlogin.com [192.168.0.33]
2 26 ms 25 ms 25 ms 10.20.20.219
3 26 ms 28 ms 25 ms 202-7-176-163.tpgi.com.au [202.7.176.163]
4 27 ms 25 ms 27 ms nme-pow-ibo-zeu-ge-2-1.tpgi.com.au [202.7.176.161]
5 26 ms 25 ms 28 ms nme-nxg-ibo-zeu-1-pos-2-2.tpgi.com.au [202.7.162.154]
6 38 ms 38 ms 38 ms syd-nxg-ibo-zeu-1-pos-5-3.tpgi.com.au [202.7.162.145]
7 195 ms 196 ms 196 ms 207.114.154.9
8 196 ms 197 ms 195 ms peer-02-so-0-0-0-0.palo.twtelecom.net [64.129.248.19]
9 192 ms 193 ms 192 ms 209.85.130.2
10 207 ms 206 ms 211 ms 72.14.232.138
11 210 ms 212 ms 209 ms 216.239.48.34
12 209 ms 211 ms 211 ms 72.14.233.45
13 211 ms 221 ms 210 ms 64.233.174.127
14 219 ms 222 ms 216 ms 74.125.30.198
15 211 ms 211 ms 211 ms 74.125.31.66
16 210 ms 209 ms 210 ms mh-in-f147.google.com [209.85.173.147]
Trace complete.
Traceroute using Netscape browser from Telstra's traceroute service
http://www.telstra.net/cgi-bin/trace (proxied, since any other request receives no response):
traceroute to
http://www.l.google.com (64.233.189.147), 30 hops max, 40 byte packets
1 vlan250.lon-service6.Melbourne.telstra.net (203.50.2.177) 0.237 ms 0.242 ms 0.259 ms
2 Bundle-POS1.exi-core1.Melbourne.telstra.net (203.50.6.14) 0.5 ms 0.426 ms 0.404 ms
3 Bundle-Ether2.chw-core2.Sydney.telstra.net (203.50.6.1) 14.845 ms 14.765 ms 14.882 ms
4 Port-Channel2.oxf-core1.Sydney.telstra.net (203.50.6.2) 14.841 ms 14.777 ms *
5 * 10GigabitEthernet6-0.syd-core04.Sydney.reach.com (203.50.13.34) 15.399 ms 15.383 ms
6 i-5-0.paix-core02.net.reach.com (202.84.143.205) 172.353 ms 172.432 ms 172.53 ms
7 202.84.251.98 (202.84.251.98) 172.647 ms 172.45 ms 176.649 ms
8 * * *
9 209.85.130.2 (209.85.130.2) 174.925 ms 176.059 ms 174.924 ms
10 216.239.49.198 (216.239.49.198) 188.278 ms 209.85.251.34 (209.85.251.34) 177.125 ms 177.139 ms
11 209.85.254.213 (209.85.254.213) 193.755 ms 200.507 ms 187.275 ms
12 216.239.47.236 (216.239.47.236) 254.164 ms 254.771 ms 257.62 ms
13 209.85.252.104 (209.85.252.104) 254.599 ms 254.705 ms 254.65 ms
14 66.249.94.34 (66.249.94.34) 258.19 ms 66.249.94.6 (66.249.94.6) 259.343 ms 254.826 ms
15 64.233.189.147 (64.233.189.147) 254.774 ms 254.578 ms 254.866 ms
Thanks in advance for your help,
Nik Trathen